The Health Information and Quality Authority (HIQA) welcomes comments, suggestions and complaints about its performance and conduct in the discharge of its statutory duties and responsibilities. This feedback may come from service providers, patients, carers, relatives, private and voluntary organisations, statutory agencies or the general public. HIQA welcomes all feedback and regards complaints as opportunities to review practice, procedures and identify areas for improvement. The policy sets out the steps in HIQA's complaints process and information on what to do if you remain unhappy with the outcome of your complaint.